FREE SHIPPING ON DRY GOODS ORDERS OVER £49.99 TO MAINLAND UK

Terms of service

AquaMonster Terms of Service

Postage

Free shipping on dry goods is about 2-4 working days. Express postage is available at extra cost. For guaranteed next day delivery orders must be processed before 11am. 

The price shown on our website is ‘FREE SHIPPING’ posting to the UK Mainland if the value is £49.99 or over ‘excluding’ the following Postcodes and Locations :-
The Highlands and Islands of Scotland will cost £14.99 to the following postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Please note that we classify the Northern Ireland, Isle Of Man, and Isles of Scilly - postcodes BT, IM, TR21-25.
Isle of Wight - PO30-41.
Channel Islands as international destinations.

Prices shown online are for mainland U.K. only - for Northern Ireland, Europe and rest of the world prices please contact before ordering. 

The buyer shall make all reasonable arrangements necessary to safely receive delivery of the goods. AquaMonster shall not be held liable for any costs or lost time in the event of missed deliveries. Delivery dates shown on tracking are estimates only. 

All goods must be inspected on receipt and the seller notified within 24 hours of receipt of any damages via email in writing. All fragile goods should be inspected before signing for delivery, especially glass tubes, these must be inspected before accepting the delivery. If they appear to be broken sign for them as damaged. 

When ordering perishable items like algae or live foods, you can choose between economy, free economy, or express shipping. Please note that if you select an economy option, we cannot be held responsible for any degradation due to extended transit times. Coverage for quality issues is only provided for perishable items shipped via express postage.

Perishable items ordered after Thursday's postal cut-off will be dispatched on the following Monday or Tuesday.

Price Match

Our price match policy is there to try and compete with some of the competition and gain your business. We will do our best to match or beat any price as long as the following conditions are met:

  • Does the seller have it in stock to collect that same day
  • Is the seller within 30 miles of AquaMonster
  • Is the item UK supported through domestic wholesale companies and not a ‘grey import’
  • Is the seller online only or a walk in shop with corals and fish

For bulk orders and pallet orders, extra discount can be arranged. Please contact the shop in advance of your visit.

Price matching is only for dry goods, we will not try to price match livestock as we deliberately avoid low cost animals due to poor survival rates.

If for any reason out of our control we can not deliver within 5 working days, your order will be cancelled. In the event of cancelled orders, you will be due a refund less a cancellation fee of 15% of total order value. Reasons can include, but will not be limited to, incorrect address provided, failed delivery attempts, etc.

 

Livestock

All our livestock is sold without warranty.

We do not offer any guarantees on suitability, quality or life expectancy once the animal leaves our care.  It is down to the customer to ensure livestock being purchased is of suitable size, appearance, condition and most importantly, you should thoroughly research compatibility, care and environmental requirements before making a purchase.  We urge people not to impulse buy, if you have any doubts at all, then do not purchase the animal.

We do not accept returned animals.

We encourage you to ask questions and examine any prospective purchases thoroughly before leaving our shop. We are happy to show you the animal from all angles to allow you to inspect and assess as required.

For people buying online and collecting after buying on line:

You can buy goods online and collect but you must collect within 5 days or your order will be cancelled. Cancelled orders will incur a cancellation fee of 10% of total order value. You will also need to bring proof of payment and identification, either a passport or driving licence if collecting.

We reserve our right to refuse to serve mail order or walk in trade, without further explanation.