Terms of service

AquaMonster Terms of Service

1. RODI and saltwater delivery

Our water

  • Premium RODI water: reverse osmosis followed by deionisation, supplied at 0 ppm TDS.
  • Saltwater: our RODI mixed with Instant Ocean salt to 1.025 SG.
  • Both are sold per 25 litre fill. We test TDS (RODI) and salinity (saltwater) in front of you before we pump.

Where and when we deliver

  • We currently deliver to SS, CM and CO postcodes in Essex, on a fixed two-week rota, Monday to Friday. Your available delivery days are shown when you book.
  • We do not deliver at weekends, on bank holidays (including the whole Easter weekend), from 24 to 26 December, or on New Year's Eve and New Year's Day.
  • Orders must be placed by 6pm on the day before your chosen delivery day.
  • We will text you a delivery time window the evening before. Time windows are estimates.

Ordering and payment

  • All orders are paid in full, in advance, at checkout.
  • The minimum order value is £35.97, the price of three saltwater fills. Orders below this include a minimum order top-up to bring the total to £35.97; this is shown before you pay.
  • Up to 16 fills of each water type can be delivered per visit.
  • The delivery address is the one you enter in our booking form. We only deliver to that address, so please check it carefully before paying.

Your containers

  • Please provide clean, food-grade 25 litre containers, one per fill, with RODI and saltwater containers kept separate.
  • We may decline to fill containers that are dirty, damaged or unsuitable. We are not responsible for contamination caused by your containers.
  • Please make sure we can safely park near your address and reach your containers. Add any parking or access notes when you book.

After delivery

Once the water has been tested and pumped into your containers, you are responsible for how it is stored and used. Store water covered and out of direct sunlight, and check salinity and temperature before adding saltwater to your aquarium.

Changes, cancellations and missed deliveries

  • You can change or cancel your order free of charge until 6pm on the day before delivery by emailing hello@aquamonster.co.uk. You will receive a full refund to your original payment method.
  • If the water does not meet the stated specification when tested at your door, you do not have to accept it, and we will refund those fills.
  • If we cannot deliver, for example because your containers are not available or we cannot reach your address, we will contact you to rebook on your area's next rota day.
  • If we have to cancel or move a delivery (for example due to vehicle breakdown or severe weather), we will contact you to rebook or refund you in full.

Nothing in these terms affects your statutory rights.